Effective Date: 13 May 2025
Sekoma and Ilombe Lodges value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or make an enquiry through our booking agents.
1. What We Collect
We may collect:
- Name and contact details (email, phone number)
- Booking and travel preferences (provided through our agents)
- IP address and basic usage data (for website analytics)
2. How We Use Your Information
We use your data to:
- Respond to your enquiries or forward them to our booking agents
- Improve our website and guest experience
- Send marketing communications if you’ve opted in
3. Sharing Your Data
We only share your personal data with:
- Our authorised booking agents, for the purpose of processing your enquiry or reservation
- Service providers assisting with technical or marketing support
- Government authorities where legally required
We do not sell your data to third parties.
4. Cookies
We may use cookies to understand website performance and improve functionality. You can control cookies through your browser settings.
5. Data Security
We take reasonable measures to secure your personal data. However, internet-based communication is not 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
You have the right to:
- Request a copy of your personal data
- Correct any inaccurate data
- Withdraw consent or request deletion (where applicable)
Please contact us via email to submit any data-related requests.